2009 May « IDiscover Journal

Archive for May, 2009

What’s the Skinny on Using Feedback Incentives?

• May 21, 2009 • Leave a Comment

Posted in Customer Experience/Relationships, Market Research
Tags: CRM, customer, customer experience, customer feedback, customer loyalty, customer relationship, customer satisfaction, Customer service, focus group, Market Research, Marketing, survey

When In Doubt, Go To Your Customers

• May 5, 2009 • Leave a Comment

Posted in Business Growth/Strategy, Customer Experience/Relationships, New Product/Service Development
Tags: CRM, customer, customer experience, customer loyalty, customer re, customer relationship, customer satisfaction, Customer service, new products/services, product development