Customer Experience/Relationships « IDiscover Journal

Archive for the 'Customer Experience/Relationships' Category

The Problem With Redefining “Innovation”

• October 12, 2009 • Leave a Comment

Posted in Business Growth/Strategy, Customer Experience/Relationships, New Product/Service Development
Tags: customer feedback, Innovation, product development

Defending Your Online Reputation

• October 5, 2009 • 1 Comment

Posted in Customer Experience/Relationships
Tags: CRM, customer, customer experience, customer feedback, customer loyalty, customer opinion, customer relationship, customer satisfaction, Customer service, Market Research, Strategy

How well do you know your customers’ customers?

• July 24, 2009 • 1 Comment

Posted in Business Growth/Strategy, Customer Experience/Relationships, Market Research
Tags: CRM, customer, customer experience, customer feedback, customer loyalty, customer relationship, customer satisfaction, Customer service, Market Research, Strategy

What’s the Skinny on Using Feedback Incentives?

• May 21, 2009 • Leave a Comment

Posted in Customer Experience/Relationships, Market Research
Tags: CRM, customer, customer experience, customer feedback, customer loyalty, customer relationship, customer satisfaction, Customer service, focus group, Market Research, Marketing, survey

When In Doubt, Go To Your Customers

• May 5, 2009 • Leave a Comment

Posted in Business Growth/Strategy, Customer Experience/Relationships, New Product/Service Development
Tags: CRM, customer, customer experience, customer loyalty, customer re, customer relationship, customer satisfaction, Customer service, new products/services, product development

Tellin’ Stories

• April 16, 2009 • Leave a Comment

Posted in Customer Experience/Relationships
Tags: CRM, customer, customer experience, customer relationship, customer satisfaction, Customer service

Inconveniencing Customers Is Never Good Policy

• April 9, 2009 • Leave a Comment

Posted in Customer Experience/Relationships
Tags: customer, customer experience, customer loyalty, customer relationship, customer satisfaction, Customer service

One Decaf at a Time…

• April 7, 2009 • Leave a Comment

Posted in Customer Experience/Relationships
Tags: customer, customer experience, customer loyalty, customer relationship, customer satisfaction, Customer service

Blogging about remarkable customer experiences.

• April 4, 2009 • Leave a Comment

Posted in Customer Experience/Relationships
Tags: customer, customer experience, customer loyalty, customer relationship, customer satisfaction, Customer service

A beach house story…and customer service

• February 6, 2009 • Leave a Comment

Posted in Customer Experience/Relationships
Tags: CRM, customer loyalty, customer re, customer relationship, customer satisfaction, Customer service